HYDESTILE TERMS AND CONDITIONS

1. A non-returnable 30 or 50% deposit shall be payable at the time of booking and provisional reservations not accompanied by the 30 or 50% deposit payment may be held for 24 hours.  

 

2. The lead guest shall be over 21 years of age.  

 

3. The balance of the rental charge is payable at least 28 days prior to the date of arrival. Hydestile Stud will automatically take this payment; it is incumbent on the guest to ensure that adequate funds are available on the designated payment card. Failure to pay the rental charge in full may result in Hydestile Stud re-letting the accommodation without prior notice to the guest. Reservations made within 4 weeks of the planned date of arrival will always require the 

payment in full at the time of the booking.  

 

4. A received non-returnable deposit and completed booking form is a binding contract between the guest and HydestileStud.  

 

5. In the event of cancellation, no monies are obliged to be returned.  

 

6. Notifications of cancellation shall be received and formerly acknowledged by Hydestile Stud in writing. In all cases Hydestile Stud will do everything possible to re-let accommodation and will subsequently forward any monies recovered as a result of the re-letting, less an administration charge of £50.  

 

7. When the guest submits a booking via an online reservation system, the guest will receive an automatically generated booking summary by email to the email address supplied at the time of the booking (noted, where the booking is received by Hydestile Stud from a third party booking agent, such as Booking.com, Air BnB etc, this may be a system generated email address and not the guests personal email address)  

 

8. When the written confirmation is received via email or other traceable electronic means by the guest, the details shall be checked within 24 hours to ensure that they are correct. Any noted anomalies with the booking shall be notified in writing to Hydestile Stud within the stated 24-hour period. The written confirmation shall then form the contract between Hydestile Stud and the guest.  

 

9. Once a reservation is confirmed, the guest shall then be liable for the whole cost of the rental charge.  

 

10. The provision of a suitable holiday insurance policy for the duration of the rental is the responsibility of the guest and is strongly recommended.  

 

11. If the rental is for more than seven days in duration and an additional accommodation clean with fresh linen is requested, Hydestile Stud will arrange for the cleaner to visit the accommodation. This service will incur an additionalcleaning fee of £120  

 

12. The guest shall leave the accommodation in a clean condition. Any damage or shortage found after the guest departure will be deducted from the rental deposit and/or a subsequent invoice or claim. Hydestile Stud reserve the right to inspect the accommodation before the guest departure. A charge will be levied if the accommodation is left in an unsatisfactory condition. An unsatisfactory condition is considered to be, but not limited to for example when : dirty plates etc and or food waste left in the sink, soiled nappies (bagged or not) left in bins in the property, household waste left in or around the property, dog poo (bagged or not) left in or around the property, rotting food left in the fridge/freezer, wound dressings not disposed of, non-prescription drugs or associated equipment left around the property etc, the strong smell of smoke or weed. The Security Deposit of £500 is required with all reservations. This is normally returned within 7 days of the end of the stay, subject to the above, or there has been disruptive or abusive behaviour.  

 

13. If the accommodation is not occupied within 24 hours of the due time and date of intended arrival any right to the property may be forfeited unless a prior special arrangement is made due to travel related delays, work or health matters. In the event of late arrival, a requirement for early departure, or any delay, inaccessibility incurred due to detrimental travel or weather conditions is not the responsibility of Hydestile Stud and the guest has no claim to a refund or discount.  

 

14. Hydestile Stud are responsible for all matters relating to the condition and content of the accommodation. Therefore, on arrival and occupation of the accommodation, the guest should satisfy themselves that the accommodation is in a good clean condition and that everything is in order. By occupation of the accommodation without registering any observation, for example: fault, breakage, cleanliness issue or general area of concern with Hydestile Stud within the first 24 hours, the guest accepts the accommodation as is and their responsibility for the accommodation and its equipment throughout the period of rental. Under no circumstances shall compensation be claimed for complaints raised after the initial 24-hour period of rental has expired. The listing of issues in a guestbook or online review at the end of a rental are not acceptable, any perceived issues can only be addressed if they are appropriately reported.  

 

15. The guest has no right to sub-let the accommodation or permit more than the agreed number of persons to occupy it.  

 

16. Each booking is made in good faith, with the belief that the accommodation will be available to the guest on the date stated. If for any reason, due to circumstances out of Hydestile Studs’ control, the accommodation is not available, we may not be able to provide alternative accommodation. If this is the case, then Hydestile Stud will refund the guest in fulland the guest will have no further claim against Hydestile Stud.  

 

17. Hydestile Stud shall with prior notice be permitted entry into the accommodation during the guest stay to carry out any essential or unexpected additional maintenance that cannot be completed during a changeover. Guests shall be aware that should there be a failure during extreme weather, a weekend, bank holiday or over the Christmas / New Year holiday period, it may not be possible to provide a tradesperson until the morning following, or the next working day where applicable.  

 

18. Hydestile Stud reserve the right to alter, change specification, or to improve the facilities offered.  

 

19. Hydestile Stud is connected to mains utilities. Should there be a failure in any of these services, we will do our utmost to restore the failed service/utility in the shortest possible timeframe.  Hydestile Stud takes no liability for circumstances outside of their control and no liability will fall on Hydestile Stud for the effects of unusual or extreme weather, power cuts, war, civil unrest, insurrection, pestilence or pandemic as declared by the Department of Health, DEFRA or WHO.  

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20. Hydestile Stud reserve the right to refuse or to cancel an advance reservation. In this unlikely event any paid monies will be refunded in full, and Hydestile Stud shall not be liable to any further claims as a result of the required cancellation.  

 

21. If the guest is not able to leave the accommodation due to an enforced stay, for any reason including a pre-existing or new health condition, then that guest shall be liable for any additional rental costs at the current advertised rate per night for the period of further occupation.  

 

22. Hydestile Stud also reserve the right to expel a guest for damaging the property, conduct that is detrimental to the well-being or comfort of other guests or neighbours, disregard of the rules & guidance laid out within the provided guest information. In such cases no refunds shall be given.  

 

23. No stag or hen parties are permitted at Hydestile Stud. 

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24. The guest and or their total number of groups shall not exceed the number of beds in the accommodation, without prior arrangement with Hydestile Stud.  

 

25. Guests shall acquaint themselves with the safety precautions against fire inside and outside of the accommodation, and the location of the fire extinguishing equipment.  

 

26. The countryside can be dangerous especially to people unused to it., guests are required to maintain observance of good safety practises at all times.  

 

27. Hydestile Stud shall not be liable for any injury or death of any guest or their visitor, howsoever caused, on any part of the Hydestile Stud property, surrounding area or the sea.  

 

28. Only well-behaved pets allowed.  

 

29. No guns of any type, paintball guns, fireworks, crossbows, catapults or kites are permitted to be used on the premises.  

 

30. No BBQ’s or campfires are permitted within the boundary of the property. 

 

31. Due to the high risk of fire, traditional candles are sadly not permitted in the accommodation or surrounding areas.  

32. Smoking or vaping is not permitted in any of the accommodation, if the property is left with the smell of smoke we reserve the right to charge an additional £50 cleaning fee.  

 

33. No Drugs or illegal Substances on Site: Guests are expressly forbidden from bringing or using any drugs, controlled substances, or illegal substances onto the property. This includes personal belongings, luggage, vehicles, and any items brought onto the site during the stay. Guests found in breach of this policy will be required to vacate the premises immediately without a refund, and any costs incurred due to damages, or the subsequent required cleaning will be charged to the guest's account  

 

34. Guests are responsible for the oven and baking trays, if they are left with excessive burnt on residue and food due to careless cooking practises, a charge of £150 will be levied to cover the cost of a professional oven cleaning contractor. This approach is to ensure that the next guests may also experience a clean oven.  

 

35. Hydestile Stud will not be liable for loss or damage to any property, car, bikes etc. while located at the property, howsoever such loss or damage is incurred.  

 

36. Hydestile Studs’ limitation of liability under all circumstances will be limited to the sum received from the guest.  

 

37. The information contained in the Guest Handbook forms part of the overall Terms and Conditions, there is a paper copy within the accommodation and which may also be accessed via the Hydestile Stud website : https://hydestilestud.co.uk  

 

38. The information contained within this handbook is to ensure that the guest experiences the maximum comfort and enjoyment during their stay at the accommodation. It is incumbent on the guest to read and fully understand the content and information provided within the Guest Handbook and within these Terms and Conditions.  

 

39. Hydestile Stud reserves the right to not honour old promotions.  

 

40. Hydestile Stud reserves the right to change or amend their terms and conditions at any time.  

 

41. The Lead guest is nominated as the responsible person in the event of a fire; Evacuation procedures provided on the website and in the accommodation.  

 

42. No charging of electric vehicles is permitted or provided for.  

43. Payment of the guest fees constitutes accepting all these conditions.